Join our team in Witney as a Complaints Investigator and use your precision to safeguard global healthcare products. This is a vital, analytical role focused on investigating returned medical devices to determine the root cause of issues. With a strong hourly rate of £16.49 and a stable night shift schedule, this opportunity includes full training, welcoming candidates with strong analytical skills even without prior complaints experience. Location: Witney, Oxfordshire | Hourly Rate: £16.49 Key Responsibilities Product Investigation: Meticulously examine customer-returned medical devices to determine the root cause of reported issues. Data Analysis & Trend Identification: Use computer systems (including MS Excel) to analyse data, uncover patterns in product complaints, and contribute to proactive problem prevention. Process Improvement: Participate in improving and enhancing quality control procedures and overall efficiency. Internal Collaboration: Work with local and global colleagues to share insights and achieve collective quality goals. Management Reporting: Identify and report significant complaint trends to management for further investigation and corrective action. Required Skills & Qualifications Analytical Aptitude: A strong ability to analyse information and find root causes. Technical Proficiency: Essential IT skills, including Microsoft Word and Excel. Communication: Excellent verbal and written communication skills for effective collaboration. Detail Orientation: Proven ability to follow established procedures and maintain accurate documentation. Education: Completion of secondary education or equivalent in Maths and English. Desired: Experience with root cause analysis or laboratory best practices is beneficial. Compensation & Work Environment Pay Rate: £16.49 per hour. Shift: Night Shift: 4 nights on, 4 nights off (7 PM to 7 AM). Benefits: Work in a clean, safe environment with a newly expanded laboratory, free on-site parking, and a subsidised canteen. Comprehensive training provided. Requirement: Must be eligible to live/work in the UK and provide a five-year referencing history.To Apply: Please submit your application via this advert or contact Lottie at (phone number removed). Randstad Business Support is acting as an Employment Business in relation to this vacancy