Neighbourhood Response Officer / ASB Officer
* Temporary until 30/04/2026 but likely to be extended
* Location: Milton Keynes
* Job Type: Full-time, 36 hours per week
* Pay: £18.43 per hour PAYE / £22.35 Umbrella Rate
We are seeking a confident and customer-focused Neighbourhood Response Officer to join our Milton Keynes team. This front-facing role specialises in tenancy and estate management, requiring daily visits to neighbourhoods and homes. The role covers a wide area, necessitating extensive travel, so a vehicle is essential.
Day‑to‑day of the role
* Work collaboratively with internal and external stakeholders to develop and improve services, finding positive solutions to complex cases.
* Responsible for customer visits including sign‑ups, welfare checks, and investigations of antisocial behaviour (ASB) and breaches of tenancy and estate management.
* Cover a patch that is 80 miles wide, with occasional need to cover other areas.
Required Skills & Qualifications
* Confident and resilient individual with a positive mindset.
* Sound experience in customer service, preferably within a community setting.
* Ability to develop effective working relationships both within the organisation and with external agencies.
* Experience of working to plans and targets with the ability to exercise good judgement.
* Proactive and creative in finding solutions.
* Sound knowledge and experience of housing management are beneficial.
* Ability to learn new systems and processes quickly, follow policies and procedures, and hit the ground running from day one.
* Strong organisational and prioritisation skills.
* Must have a vehicle/Full Driving licence and happy to travel.
Please apply online or contact Maxine Ettridge or Andrea Makings at Reed.
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