Overview
We are Horizon Parking - one of the UK's leading car park management companies. As part of the Horizon Group, we manage thousands of sites across the UK and are proud to be recognised as a Real Living Wage Employer. Our success is built on teamwork, service excellence, and people who care about doing things properly.
This winter, we are bringing festive fun to Hatfield with a brand-new pop-up Ice Rink at The Galleria Retail Park. We are looking for confident, energetic and customer-focused Ice Rink Operative to help deliver a magical skating experience for visitors of all ages.
What are we looking for?
As an Ice Rink Operative, you will be the face of our rink - keeping skaters safe, maintaining the ice, and helping to create a festive, welcoming atmosphere. This is a hands-on role combining safety, customer service, and operational support.
Job details
Job Title: Ice Rink Operative
Location: The Galleria, Hatfield
Contract Type: Temporary (Until at least end of December 2025)
Availability: Someone who is available throughout all of November & December
Hours: 4-on / 4-off shift pattern, various shifts available between 8 & 12 hours per day (starting at 9:30am)
Pay: £13.00 per hour (Double time on Christmas Eve, Boxing Day & New Year\'s Eve)
Your responsibilities
* Supervising skaters and ensuring safety rules are followed.
* Helping and encouraging skaters of all ages and abilities.
* Booking customers in and issuing hired skates.
* Assisting with skate fitting and returns.
* Maintaining the ice surface before, during, and after sessions.
* Taking customer payments and handling queries.
* Supporting the daily setup, operation, and close-down of the rink.
What we will expect in return
We\'re looking for enthusiastic and reliable people who thrive in a fast-paced, customer-facing environment. You\'ll bring professionalism, teamwork, and energy - even on the coldest mornings! Ideally, you will also be an experienced Ice Skater, although this is not essential.
You will need to be
* Friendly, approachable, and great with people of all ages.
* Physically fit and able to work on your feet for extended periods.
* A clear communicator who can stay calm under pressure.
* Reliable, safety-conscious, and proactive.
* Happy to complete and pass a mandatory DBS check (arranged by us).
Experience in leisure, hospitality, or customer service is desirable, but full training will be provided. Training will begin from 6th November, and the rink opens to the public on 17th November 2025.
What\'s in it for you?
We value our colleagues and offer an environment where teamwork and service excellence are rewarded.
You will receive
* £13.00 per hour (paid weekly).
* Double time on Christmas Eve, Boxing Day, and New Year\'s Eve.
* Full training and uniform provided.
* 4-on / 4-off shift pattern supporting work-life balance.
* A fun, supportive, and friendly working environment.
* Opportunities to work with Horizon Parking and AEJ Management Group in future seasonal or permanent roles.
Additional benefits
* Salary Sacrifice Pension Scheme.
* Employee Assistance Programme (EAP).
* Death in Service Cover (linked to the pension scheme).
* Additional wellbeing and recognition benefits across the Group.
Interested?
If you\'re confident on the ice, great with people, and love the idea of creating a magical winter experience, we\'d love to hear from you.
Apply now to join our team of Ice Rink Operatives and make this Christmas in Hatfield truly unforgettable!
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