Job Description
Job summary
We are seeking a dynamic and experienced shift supervisor to support our Digital Imaging & Document processing operation in Hemel Hempstead.
In this pivotal role, you will be responsible for supporting the operation, personnel, and processes related to the scanning of physical documents and their conversion. Encompassing document logistics, preparation, scan conversion and post-scan processes within the general production environment. You will play a key role in all aspects of mailroom delivery including: mail receipt, opening, batching, registration, validation, scanning, quality checks, storage activities and returning mail/out bounding duties.
This role is working on a 6am – 2pm shift, Monday to Friday, however some weekend work may be required.
Your role in our mission:
* Supervising the team on a day-to-day basis, including all aspects of people management such as employee development, performance management and absence management.
* Leading teams in accordance with Iron Mountains Core Values and Code of Ethics.
* Supporting Management to maintain all business, health and safety, and personnel standards within the team.
* Ensuring prompt and accurate completion of all service requests by customers and clients.
* Completing and maintaining all daily and weekly reports and logs for the team/site.
* Completing and maintaining all records and forms with regards to receiving and/or releasing customer records.
* Ensuring that all workflow procedures and processes are followed by direct reports.
* Researching and resolving service issues whilst implementing suitable solutions.
* Ensuring that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business.
* Accurately processing financial and employee data.
* Investigating and problem solving questionable data/reporting.
Valued skills and experience:
* Excellent People Management skills.
* Experience of Managing Teams to perform within a Customer Service and target driven environment.
* Experience of implementing new ideas and procedures in an engaging manner.
* Experience of Managing conduct, attendance and performance.
* The ability to motivate and engage high numbers of employees.
* The ability to drive performance within a quality and customer focused environment.
* Experience in Document handling and Scanning, with mailroom knowledge being a distinct advantage.
* Experience of carrying out in-depth quality checks and process evaluation also an advantage.
Due to the nature of the pre-employment vetting required, you must hold a current, valid passport.
What's in it for you?
* Consistent Schedule: Monday to Friday, 6AM to 2PM shift, with occasional weekend work.
* Competitive Salary + Annual Bonus Rewarding your expertise and dedication, as well as overtime & additional rates for trips
* Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
* Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
* Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
* Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.