A growing, client-focused IT services company based in Essex. We provide end-to-end IT support for businesses across the region, and pride ourselves on delivering a high-quality, personal service. We are now looking for a 2nd Line IT Support Engineer to join our Service Desk team, covering a broad mix of 1st and 2nd line duties, while also acting as an escalation point for our 3rd Line Engineers.
The Role
As a 2nd Line IT Support Engineer, you will:
* Provide day-to-day support for 1st and 2nd line Service Desk tickets, ensuring timely resolution.
* Escalate and support more complex issues in collaboration with our 3rd Line Engineers.
* Manage and prioritise incoming requests across multiple clients.
* Visit client offices across Essex and the surrounding areas (a full UK driving licence is essential).
* Work in a hybrid setup: from our office, on-site with clients, and from home (must have a quiet workspace and fast broadband).
* Communicate effectively with both internal colleagues and external clients, ensuring technical information is delivered clearly and professionally.
What We’re Looking For
* Minimum 3 years’ experience in IT support, preferably within a Managed Service Provider (MSP) environment.
* Strong expertise with Microsoft technologies including Windows, Office, and Microsoft 365.
* Good troubleshooting skills across hardware, software, and networking.
* Strong communication skills – able to engage confidently with colleagues and clients.
* A proactive, hands-on approach with a focus on customer satisfaction.
* Full UK driving licence (essential).
* Microsoft exams/certifications (e.g. Microsoft 365, Azure, Windows Server) are desirable but not essential.
Job Type: Full-time
Pay: £33,000.00-£36,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Work from home
Work Location: Hybrid remote in Wickford