Repairs Coordinator / Housing Repairs Officer
Location: Battersea, London
Salary: £31,000 per annum
Hours: 35 hours per week
We are seeking a Repairs Coordinator / Housing Repairs Officer to join a community-focused housing organisation in Battersea. This role would suit someone with experience coordinating housing repairs, property maintenance or responsive repairs within a housing association, property management or maintenance environment.
You will play a key role in ensuring repairs and maintenance across the estate are delivered efficiently, working closely with residents, contractors and the housing management team.
About the Organisation
Our client is a well-established, community-focused housing organisation responsible for the management of a mixed residential estate in South West London. Working in partnership with the local authority, the organisation delivers a range of housing management and maintenance services to tenants and leaseholders.
The organisation operates with a strong focus on community engagement, service delivery and maintaining high standards across the estate. Day-to-day operations are managed by a small, dedicated team who work closely with residents and contractors to ensure homes and communal areas are well maintained and safe.
This is an opportunity to join a collaborative team environment where staff play an important role in supporting residents and ensuring services are delivered effectively.
Key Responsibilities
• Act as the main point of contact for tenants and leaseholders regarding repairs and maintenance enquiries
• Coordinate responsive and planned repairs across the estate
• Raise repair orders and allocate work to contractors
• Monitor repairs to ensure work is completed within agreed service targets
• Arrange follow-on appointments where additional visits are required
• Carry out property inspections to identify repair requirements
• Liaise with contractors, surveyors and residents to resolve repair issues
• Maintain accurate records using housing management systems and internal IT systems
• Monitor contractor performance and escalate concerns where necessary
• Assist with estate management tasks including health and safety checks
• Prepare reports relating to repairs, complaints or insurance matters when required
About You
We are looking for a highly organised and customer-focused individual with experience working in a busy environment dealing with residents, contractors or maintenance enquiries.
Essential
• Experience working in a customer-facing role dealing with the public
• Strong organisational and administrative skills
• Good written and verbal communication skills
• IT literacy including Microsoft Office
• GCSEs or equivalent in Maths and English
• Ability to prioritise workload and meet deadlines
• Ability to deal calmly and professionally with challenging situations
Desirable
• Experience working in housing, repairs coordination or property maintenance
• Experience within a responsive repairs environment
• Knowledge of housing legislation and building safety requirements
• Experience using housing management systems such as Northgate or NEC
Benefits
The organisation offers a supportive working environment and a range of benefits including:
• 28 days annual leave including bank holidays, rising to 33 days with service
• Additional day off on your birthday
• Workplace pension scheme
• Access to counselling services
• Ongoing professional development and training opportunities
• Supportive and collaborative team environment
Additional Information
The successful candidate will be required to obtain an Enhanced DBS check.
There may occasionally be a requirement to attend evening meetings or events