A leading UK insurer is seeking a Head of Customer Experience, Support & Resilience to enhance customer journey and service standards across multiple brands. This vital role involves developing operational strategies, overseeing training, and implementing risk management frameworks. The ideal candidate will exhibit strong strategic leadership and communication skills, with a proven track record in customer-focused initiatives. Flexible working and competitive salary in a dynamic environment are offered, supporting a culture of innovation and accountability. #J-18808-Ljbffr