Are you looking for a chance to build a long and successful career in a market-leading business with an environmental focus? The chance to make a difference for greener futures throughout the UK? Look no further! We are looking for a dynamic and highly organised Internal Account Manager to join our fast-paced team. This is a varied and hands-on customer service role where no two days are the same. You’ll be responsible for managing a dedicated portfolio of clients, working closely with our Business Development Managers (BDMs), supply chain team, and customers to ensure an exceptional experience across every touchpoint. This is a pivotal role within the business, playing a key part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships. Duties & Responsibilities: Manage and nurture a portfolio of key client accounts, ensuring high levels of satisfaction and retention. Be the first point of contact for customer queries, resolving issues promptly and professionally. Liaise daily with the supply chain and operations team to ensure seamless order processing and service delivery. Support the BDM team with account insights, preparing reports, and contributing to client growth strategies. Maintain accurate records of client communications, pricing, and service issues using our internal systems. Proactively identify opportunities for upselling or cross-selling products and services. Handle a high volume of administrative and system-based tasks with attention to detail. Continuously look for ways to improve internal processes and the customer journey. Essential Attributes: Proven experience in customer service, account management, or an internal sales role (B2B environment preferred) Strong organisational skills and the ability to juggle multiple prioritise in a fast-paced setting. Excellent communication skills, both written and verbal. Confident dealing with a variety of stakeholders, both internally and externally. Tech-savvy with a good grasp of administrative systems and CRM tools. A proactive problem-solver with a can-do attitude. Team player who thrives on collaboration but can also work independently. Desirable Skills: Experience working within a service lead industry Knowledge of waste management desirable but not essential Benefits: 30 days annual leave (including bank holidays), increasing to 33 days with length of service Attendance bonus scheme Health benefits scheme Life assurance Charity volunteering opportunities Free onsite parking Full training and progression plan Social gatherings Equality, Diversity, and Inclusion Go Green Ltd is committed to providing an inclusive, safe, and harmonious work environment that values and supports all individuals. As part of our Equality, Diversity, and Inclusion (EDI) Policy, we are committed to creating a culture where everyone has equal access to opportunities and resources. To align with this, we have an Inclusive Recruitment Procedure which is founded on the following values: Equity : Strive to provide equal opportunities for all candidates. Transparency : Embed an open culture throughout our recruitment process with the aim of building trust and accountability. Collaboration : Seek insight from a diverse pool to gain varied perspectives, while also reducing the risk of bias in decision-making. Continuous Improvement : Conduct regular and consistent reviews of our recruitment process and practices, analyzing their effectiveness and most importantly how they align with best practices in diversity and inclusion. To be transparent and provide insight, because we believe it's important, here's a list of all of our policies relating to embedding an inclusive culture at Go Green Ltd: Equality, Diversity, and Inclusion Policy Inclusive Recruitment Procedure Menopause Policy Whistleblowing Policy Mental Health Policy We are looking forward to hearing from you! If you have any questions regarding this vacancy, you can get in touch with our recruitment team by emailing [email protected] or calling (01302) 898877.