Job Overview
TransUnion is a major credit reference agency offering specialist services in fraud, identity, risk and automated decisioning. We support organisations across finance, retail, telecommunications, utilities, gaming, government and insurance sectors.
We are looking for a Client Onboarding Administrator to join our growing Operations team. The Onboarding team’s primary objective is to ensure high‑quality client setups using our internal systems across various products. This role involves managing client configuration queries from internal stakeholders, overseeing the entire process from receiving the request to setting up the client and delivering credentials, and handling various administrative tasks related to the broader Business Operations team.
Responsibilities
* Handle client onboarding requests through administration forms and input data into internal systems.
* Maintain quality performance by adhering to TransUnion values, key performance indicators, and quality expectations.
* Manage and maintain KPIs in line with expectations set by line manager.
* Support internal stakeholders with queries.
* Communicate within internal teams to ensure correct processes and procedures and identify opportunities to enhance the client experience.
* Learn and understand TransUnion’s product suite to ensure product intricacies are met.
Essential Skills & Experience
* Years of experience in a financial services‑based environment or similar with basic knowledge of consumer regulations.
* Active listening skills and the ability to engage fully with onboarding processes.
* Willingness to enhance team knowledge through process building.
* Patience in handling escalated queries within internal teams.
* Strong communication skills, both written and verbal, and ability to communicate with stakeholders at various competency levels.
* Highly detailed and organized, with the ability to manage multiple high‑priority tasks.
* Proficient computer skills, including navigating the internet, web‑based applications, MS Office, or other business software.
Benefits
* 26 days’ annual leave plus bank holidays (increasing with service).
* Global paid wellness days off and a bonus day off to celebrate birthday.
* Generous contributory pension scheme and access to TransUnion Employee Stock Purchase Plan.
* Private health care and a variety of physical, mental and financial fitness wellbeing programmes, including access to mindfulness tools.
* Access to diversity forums and communities.
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