Something Extraordinary Every Day™
The Clienteling Team Coordinator plays a pivotal role in elevating guest relationships through personalised engagement, thoughtful communication, and seamless operational support. Working across Private Client Services, CRM, and Marketing touchpoints, this role ensures our high-value guests receive tailored experiences that deepen loyalty, increase visitation, and enhance spend.
You will act as the connective tissue between guest-facing teams, CRM platforms, and brand/event partners, ensuring that everything from relationship nurturing to campaign execution runs smoothly, beautifully, and with intention.
About the role
1. Bring guest engagement campaigns to life by crafting thoughtful messaging, supporting content creation, and ensuring every touchpoint feels relevant and data-informed.
2. Play an active role in elevating our loyalty and guest programs, keeping daily operations smooth while spotting opportunities to enhance the guest experience.
3. Take ownership of event and activation coordination, from managing logistics to nurturing personalised relationships with key guests so they feel truly valued.
4. Ensure seamless, aligned communication and beautifully delivered experiences through collaborating closely with team across the business.
5. Keep our operational foundations strong by maintaining accurate trackers and dashboards, managing documentation and invoices, and supporting efficient workflows.
Role requirements
Essential:
6. 1-2 years’ experience in CRM, clienteling, hospitality, marketing, events or guest engagement.
7. Experience managing administrative processes, trackers, and dashboards with strong attention to detail.
8. Confidence working with multiple stakeholders and supporting cross-team projects.
9. Experience using CRM or database systems, such as Salesforce.
10. Proficiency with Microsoft Office.
11. Strong organisational and time management skills
12. Warm, adaptable communication and relationship-building abilities.
13. Ability to interpret information and support data-led decision-making
14. Experience in a luxury or premium setting is desirable.
15. Fluent in English; additional language skills are advantageous.
Desirable:
16. Experience in a luxury or premium setting.
17. Understanding of loyalty programmes, guest journeys, or event delivery.
18. Exposure to content creation or brand messaging.
There’s no one quite like us
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
What we do for you
The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package including 25 days annual leave, along with extra leave on your birthday and if you are getting married or moving, you will receive discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!
Come and live your story with us
The key to our success is the quality and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun!