Key Account Operator Location: Tamworth Hours: Monday–Friday, 09:00–17:00 A fantastic opportunity has arisen for a proactive and detail‑driven Key Account Operator to join a high‑performing Road Freight team. This role is perfect for someone who thrives in a fast‑paced environment, takes ownership of their accounts, and delivers consistently high service standards to major clients. You’ll act as the dedicated point of contact for a portfolio of high‑value Key Accounts, managing the full shipment lifecycle — from booking through to invoicing — while safeguarding commercial performance and ensuring operational excellence. What You’ll Be Doing You’ll take responsibility for all operational, administrative, and service‑related activity for your assigned accounts, including: Key Responsibilities Managing end‑to‑end shipment processes, ensuring all transport requirements are delivered on time and to client expectations. Acting as the primary contact for key clients, building strong relationships and maintaining high retention through exceptional service. Preparing and maintaining operational control documents, KPI reports, and client‑specific documentation. Coordinating internal teams and external suppliers to ensure collections and deliveries run to schedule. Monitoring supplier charges and protecting Gross Profit (GP) through accurate costing and proactive cost control. Entering and maintaining accurate data within the Transport Management System (TMS). Identifying and securing all required customs documentation to prevent delays. Executing consignments with approved suppliers and ensuring all shipment data aligns with customer requirements. Ensuring all files are correctly costed, referenced, and invoiced within required timeframes. Reporting on account performance, risks, and opportunities for growth or improvement. Working collaboratively across departments to meet strict Service Level Agreements (SLAs). Ensuring all activities comply with transport, customs, environmental, and company regulations. Maintaining a safe working environment and reporting any hazards or issues promptly. What We’re Looking For Essential A proactive, accountable individual who takes ownership of their accounts. Strong communication skills with the ability to manage expectations across clients, suppliers, and internal teams. Proven experience managing multiple shipments in a fast‑paced environment. High accuracy in data entry, costing, and financial administration. A self‑starter who ensures every shipment is completed without failure. A supportive team player who contributes to a balanced workflow. Desirable Experience with Transport Management Systems (TMS). Understanding of customs processes and road freight operations. Knowledge of transport, customs, and environmental regulations. Full UK Driving Licence