Salary: £28,500 - 35,000 per year Requirements: Previous experience within an Application Support or Helpdesk environment Strong customer service and stakeholder communication skills Ability to manage multiple priorities and support requests Understanding of the software delivery lifecycle Experience working within SLA-driven support environments Strong troubleshooting and problem-solving capabilities Team-focused attitude with a proactive approach Experience within a software or SaaS business (desirable) Knowledge of ITIL or ISO27001 environments (desirable) Experience supporting enterprise or web-based applications (desirable) Exposure to managed services operations (desirable) Responsibilities: Responding to customer support queries and incidents Investigating and prioritising technical issues in line with SLAs Providing guidance on software functionality and operational usage Escalating and coordinating complex issues with internal specialists Supporting software QA testing activities before releases Maintaining accurate CRM and customer records Producing customer-facing support documentation and guidance materials Assisting with managed services activities where required Developing specialist product knowledge over time Supporting continuous improvement across customer service operations Technologies: CRM Support ITIL QA Testing Web More: We are an established and growing UK software organisation looking for an Application Support Consultant to join our Customer Services team, supporting specialist enterprise software platforms used within infrastructure and public sector environments. This position offers a salary between £28,500 - £35,000, along with benefits including pension, shares, profit sharing, and flexible working. Youll be working in a hybrid model based in the Falkirk or Bedfordshire area, providing an excellent opportunity for those who enjoy customer interaction, technical troubleshooting, and collaboration. last updated 20 week of 2026