Title: Help Desk Technician
Agency: VP DIGITAL TRANSFORMATION & TECHNOLOGY
Location: Norfolk, VA
FLSA: Exempt
Hiring Range:
Full Time or Part Time: Full Time
Job Description:
The Help Desk Technician serves as a front-line support representative responsible for assisting students, faculty, and staff with IT-related issues. This role requires a strong focus on customer service, technical troubleshooting, and clear communication. The ideal candidate is resourceful, patient, and eager to help users resolve technical problems in a timely and professional manner. Minimum Qualifications:
• Strong understanding of effective customer service practices, with the ability to identify user needs and clearly communicate support solutions
• Proficient in Microsoft Windows and Apple macOS operating systems
• Skilled in troubleshooting hardware and software issues across Windows and macOS platforms
• Working knowledge of mobile device support for iOS and Android operating systems
• Familiarity with technologies used in IT service environments, including ticketing systems and endpoint management tools
• Ability to manage time effectively and handle multiple priorities in a fast-paced setting
• Excellent verbal and written communication skills, with an emphasis on clarity, professionalism, and empathy
• Strong analytical and research skills for diagnosing and resolving technical problems
• Proficient knowledge on leading a project effectively.
Additional Considerations: