Senior Interaction Designer
Were looking for a Senior Interaction Designer to play a key role in shaping high-quality, user-centred digital services at scale. Youll work within agile, multidisciplinary teams to design and deliver intuitive public-facing services, aligned with Government Design Principles.
This is an excellent opportunity for an experienced designer who is passionate about solving complex problems, championing best practices in user-centred design, and supporting the development of others.
Location & Working Style
This role follows a hybrid working model, with a minimum expectation of 20% onsite presence at the Newport office. Flexible arrangements can be discussed with the hiring manager to agree a suitable balance between home and office working.
The Role
Design and Deliver User-Centred Services
* Collaborate within agile, cross-functional teams to design solutions for complex transformation programmes
* Participate in user research and translate insights into effective interaction designs
* Create prototypes and design user journeys across multiple channels, devices, and technologies
* Use data and evidence to justify design decisions
Champion Design Excellence
* Advocate for consistent, high-quality user experiences across services
* Promote reusable components, design patterns, and best practices
* Contribute to user-centred design standards and guidance
* Apply the GOV.UK Design System and ensure designs meet accessibility, legal, and security requirements
* Ensure alignment with the GOV.UK Service Standard
Lead and Support Others
* Mentor, coach, and support the development of designers
* Provide guidance to ensure quality and adherence to best practices
* Contribute to and lead communities of practice within the design function
About You
Essential Skills & Experience
* Proven experience working in agile, multidisciplinary teams, delivering iterative design solutions
* Strong experience designing accessible, user-centred services across multiple channels
* Ability to produce key design artefacts such as:
o User flows
o Process flows
o Service blueprints
o Site maps
* Proficiency in prototyping tools such as Figma, Adobe XD, or GOV.UK Prototype Kit
* Experience conducting usability testing, either independently or collaboratively
* Strong working knowledge of:
o GOV.UK Design System
o Government Service Manual and design principles
* Experience contributing to or leading communities of practice
* Demonstrated ability to mentor and coach other designers
What Youll Bring
* A proactive, self-starting approach with a strong sense of ownership
* Excellent collaboration and stakeholder engagement skills
* Strong communication and presentation abilities
* A passion for improving public services through thoughtful design
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