*Café Duty Manager Job Description*
As a *Café* *Duty Manager*, your role encompasses overseeing the daily operations of the café. Here are the key responsibilities and duties associated with this position:
*People:*
* *Interview, hire, and onboard new team members*: Ensure a smooth onboarding process for new hires. Liaising with Café Manager throughout
* *Compliance*: Monitor completion of onboarding modules by individuals and periodically review their training. Collaborate with the Café Manager on team member performance during the 4-week/3-month probation period.
* *People Management*: Foster positive relationships with team members through regular check-ins and effective communication. Supervise the team, address poor performance, and celebrate successes.
* *Coaching and Inspiration*: Support and inspire your team to perform at their best.
* *Lead by Example*: Uphold company principles and standards consistently.
* *Effective Communication*: Maintain open communication with all stakeholders.
* *Assign Roles and Responsibilities*: Efficiently allocate tasks to employees for operational efficiency.
*Product:*
* *Timely Orders and Inventory Management*: Ensure orders are placed promptly and manage product storage to prevent waste.
* *Waste Management*: Record waste and staff meals in the stock system, implementing action plans as needed.
* *Stock Policies*: Enforce all stock-related policies with team members.
* *Menu Suggestions*: Propose new menu items based on customer preferences and feedback, following the St Mocha Specials Process.
* *Supplies Verification*: Receive delivered café supplies and verify correct items and quantities.
*Profit & Loss:*
* *Labour Cost Management*: Monitor and manage labour spend daily, weekly, and monthly within budget.
* *Customer Retention Strategies*: Identify strategies to retain and attract customers.
* *Cash Handling*: Ensure adherence to cash handling practices to minimise variances.
*Customer Relations:*
* *Build Customer Loyalty*: Cultivate friendly relationships with customers to enhance loyalty.
* *Customer Satisfaction*: Ensure all guests receive a great experience and resolve any complaints promptly
Remember, as a Café Duty Manager, you play a crucial role in maintaining the café’s success and ensuring excellent service for both team members and customers.
Job Types: Full-time, Permanent
Pay: £13.33 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Ability to commute/relocate:
* Balmaha, Stirlingshire: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person