Overview
As a pivotal member of the PPU operational team, the Assistant Service Manager will work closely with PPU consultants, service users, stakeholders and the senior management team. The post holder will support the PPU Service Manager in the operational delivery, performance management and continuous improvement of private patient administrative and customer service functions. The post holder will provide operational leadership through the direct management of three Band 5 Team Leads, ensuring safe, effective and high‑quality service delivery.
Responsibilities
* Contribute to new services’ pathways, end‑to‑end process design and implementation to support consultant engagement and retention.
* Improve customer service standards and the experience of patient, consultant, service users and stakeholders.
* Oversee service performance, activity and financial capture, data quality, workforce management, stakeholder engagement and embedding robust administrative processes.
* Lead through effective management of the three Band 5 Team Leads who in turn lead the wider administrative teams.
* Ensure excellent customer service and efficient administrative processes underpin delivery of services across all PPU sites.
Qualifications
* Motivated and experienced operational leader with a proven track record of managing teams in NHS or private healthcare environments.
* Strong leadership, performance oversight, financial awareness and ability to work collaboratively with clinical, operational and corporate colleagues.
* Demonstrated ability to deliver excellent patient experience and meet performance, quality and financial targets.
Additional Information
This role offers opportunities for ongoing professional development within the senior leadership team.
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