The Role
We are looking for experienced HR professionals to be responsible for supporting our customers in complex HR situations and drive outcomes across an integrated workforce.
We are seeking leaders with strong case management experience, accountable for the achievement of corporate objectives, compliance with legislative and governance requirements and be actively involved in driving best practice for the Australian Government.
In this role, you will use your demonstrated customer service experience and ability to build and maintain stakeholder relationships as well as support APS employees and their supervisors to manage complex HR matters relating to performance, behaviour, mental health and wellbeing, change, conflict and other employment aspects.
No two days are the same and key activities include:
1. Provide APS people policy advice, integrating HR expertise to achieve appropriate outcomes for employees and managers.
2. Building manager capability through strategies and initiatives to coach and enable managers to make informed HR decisions.
3. Partnering with stakeholders and being proactive in growing and maintaining strong connections.
4. Provision of advice and strategies for employees and managers experiencing interpersonal conflict and/or unacceptable behaviour to support resolution.
5. Opportunities to develop and present information to groups at various forums.
Within this role, you may be responsible for a small team. There may also be an opportunity to travel to other sites to perform work requirements and to meet with stakeholders. We have a number of roles available across our National HR Services Team and will also look to develop a merit pool for future vacancies.
About our Team
The National HR Services Team, within Defence People Group, provides complex HR case management across the employment lifecycle. We work with our customers to provide coaching and guidance to support the resolution of complex HR matters and provide advice and guidance on APS people policy and procedures. The Team collaborate with colleagues across the people domain and more broadly across the Enabling groups to deliver integrated, customer focused solutions.
We are trusted HR professionals to our customers and passionate about building organisational capability through people. You will support the Assistant Director by providing up to-date and relevant information on complex, critical or high profile matters. Your career development is also very important to us and you will have access to a range of professional development opportunities that will help you succeed in your role, and to build your career.
Our Ideal Candidate
You will be supported by a team with extensive experience and specialties, therefore we encourage applications from applicants that have demonstrated transferrable skills and importantly are committed to providing excellent customer service.
Our ideal candidate will have:
6. A passion for, and experience in HR case management and providing HR Services to personnel and managers who are geographically dispersed.
7. Outstanding customer service skills and be able to demonstrate that you can build relationships with key stakeholders to ensure the delivery of seamless HR services that continues to meet the changing needs of our customers.
8. A solutions-focused approach and be able to demonstrate initiative, innovation and agility to ensure the Defence workforce is well positioned to deliver Government priorities.
9. The ability to deal with challenging HR issues and change in a proactive, positive and dynamic way.
10. Excellent communication skills whilst responding to a range of HR related enquiries, working collaboratively with others and actively engaging with stakeholders.