Salary: £30,000 per annum (for the right candidate)
Start Date: As soon as you're ready for take-off
Are you ready to fast-track your IT career with a company that thrives on energy, precision, and people skills?
At m3 Networks, we're looking for a Tier 1 IT Support Technician to join our Edinburgh team. If you're someone who thrives in a fast-paced support environment, loves solving problems, and knows how to keep customers smiling while keeping the wheels turning, we want to hear from you.
What You'll Be Doing
* Being the first point of contact for our clients – mostly over the phone, so you'll need to love talking to people and building rapport quickly.
* Handling tickets with care and accuracy – every detail counts.
* Managing your own time and workload, sticking to schedules and hitting deadlines.
* Troubleshooting a wide range of IT issues, escalating when needed.
* Delivering excellent service that keeps our customers coming back for more.
What We're Looking For
* Minimum 2 years' experience in a fast-paced IT support environment (strong skills in Windows desktop support, Microsoft 365 (User Management, Exchange, SharePoint + OneDrive)
* A valid UK driving licence – some site visits are part of the job.
* Excellent communicator – confident, clear, and professional on the phone.
* Detail-oriented and highly organised – you don't drop balls.
* Strong time management skills – able to plan your day and prioritise.
* Naturally curious and proactive – you don't just fix, you investigate and prevent.
* A real team player – you know when to step up and when to support.
Work Pattern
* Standard shift: 08:30–17:00
* Early shift: 07:00–15:30 (rotated fairly within the team)
* On-call: just 1 week in every 6.
What's In It For You
* £30,000 salary per year.
* 28 days paid holiday.
* Auto-enrolment pension scheme.
* Training & development: for example: CompTIA Network+, Security+, Microsoft certifications, vendor training and certifications – we invest in your growth.
* 3-month probation period with full support.
* Equipment provided: laptop, headset, dual-screen desk setup with docking station in our office.
* Free tea & coffee every day, plus onsite parking.
* Work with a friendly, ambitious team that values collaboration and progression.
Travel & Location
* Based in Edinburgh (within Pure Offices at Edinburgh Park), with customers across the UK (though long-distance travel is unlikely).
* Occasional visits to m3 HQ in Perth for training or team days.
If you're looking for a role that challenges you, rewards your efforts, and keeps you learning every day – this is it.
Apply now and let's start your journey with m3 Networks.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Ability to commute/relocate:
* Inverleith EH12 9DT: reliably commute or plan to relocate before starting work (required)
Experience:
* IT support: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person