Job Description · To ensure the care provided is fully compliant with CQC and Home Instead Care policies and regulations. This needs to be evidenced in Care planning and documentation used on Birdie. · Be able to cover the Hinckley, Burbage and surrounding areas. · Ensure that Birdie is up to date and accurately reflected. · Answer each incoming call in a positive, professional, and friendly manner. · To take part in the on-call rota. · To provide care to clients as needed as requested. · To attend Care professional meetings when being held. · To support and work alongside the care pros and other members of staff assisting them when needed. · Alternative weekends and covering visits when needed. · Support work colleagues where needed. · Covering the on -call phone when also needed. · Using own initiative · Taking part in service reviews/Care plans