Overview
Job Title: Field Service Engineer
Location: Horsham Base/ Some International Travel Required
Contract Type: Permanent
Salary: £38,000 - £40,000 + Benefits
Responsibilities
* Perform offsite repairs, installation, and configuration of products and systems at customer locations
* Deliver after-sales support, servicing, and maintenance to ensure system reliability
* Generate clear and detailed post-visit reports including situation analysis and recommendations
* Assess, strip-down, repair, and test customer returns requiring service
* Support sales team demos, trials, and prepare demo equipment for customer presentations
* Test and evaluate new equipment and sensors alongside Sales and Engineering teams
* Prepare risk assessments and safe systems of work (SSOW) for installations and commissioning
* Lead factory acceptance testing (FAT) and participate in other customer activities as required
* Contribute to continuous improvement initiatives within the Customer Services function
Skills & Experience
* Essential:
* Experience maintaining complex electrical and mechanical systems within military environments (naval, army, air force)
* Strong knowledge of electronics, microcontrollers, servo tuning, radar, optics, and communications systems
* Proficient mechanical and electro-mechanical skills with hardware and software troubleshooting expertise
* Strong understanding of PC architecture, IP networking, software updates, and problem diagnosis
* Excellent interpersonal and commercial skills to manage customer relationships diplomatically and professionally
* Ability to work in challenging environments including outdoor, marine, and heights settings
* Willingness to travel worldwide at short notice and work extended hours as necessary
* Desirable:
* Clean UK driving licence including class C1 for company vehicle use
* Current interest or knowledge in army/navy equipment and procedures
* Experience delivering maintenance and operator training to customers
* Previous Security Clearance (SC Level)
#J-18808-Ljbffr