Job Title
Regional IT Field Services Manager – EMEA
Location
Field based
About Us
Gardner Denver is a leading provider of mission‑critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end‑markets within the industrial, energy and medical industries.
Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses.
Job Summary
The Regional IT Field Services Manager – EMEA is responsible for delivering a reliable, secure, and consistent end‑user experience across the EMEA region. This role leads on‑site and remote IT field service support teams, supporting and enabling productivity across corporate offices, manufacturing sites, engineering environments, and remote locations.
The role partners closely with global IT leadership, the Service Desk, Cybersecurity, Infrastructure, and regional IT Business Partners to ensure high‑quality, consistent employee support while addressing local and regional requirements.
Responsibilities
IT Field Service Support (Non‑Service Desk)
* Manage EMEA Field Service and deskside support operations across office, manufacturing, engineering, and remote sites.
* Lead regional on‑site and advanced remote support teams responsible for hardware break/fix, hands‑on troubleshooting, device replacement, peripheral support, and local IT presence.
* Execute globally defined support models and standards, adapting delivery as needed for regional and site‑specific requirements.
* Partner closely with the global Service Desk to ensure effective ticket handoff, escalation, and resolution.
* Lead regional response to end‑user‑impacting incidents.
* Support EMEA M&A activities by providing governance and oversight, advising stakeholders, and recommending policy and process changes to support compliant, successful integrations aligned with business objectives.
People Leadership, Performance & Financial Management
* Build, lead, and develop high‑performing regional teams with a strong customer service mindset and operational discipline.
* Track and review KPIs for resolution times and user satisfaction in partnership with Service Desk reporting.
* Oversee regional endpoint asset management, refresh execution, warranty handling, and inventory accuracy.
* Support vendor performance management for regional field service providers and onsite support partners.
* Manage regional operating expenses within allocated budgets, including forecasting and cost control aligned to global financial targets.
Stakeholder Partnership & Execution
* Act as the primary EMEA point of contact for IT field service support.
* Partner with Cybersecurity to ensure secure‑by‑design endpoint configurations, compliance, and policy enforcement across the region.
* Partner with regional business leaders and IT business partners to align IT support services with business and operational needs.
* Support enterprise IT initiatives, transformations, and roadmap execution at the regional level.
Scope & Complexity
* Accountability across multiple EMEA countries, languages, and regulatory environments.
* Highly distributed endpoint and user population, including manufacturing and engineering environments.
* High‑impact role influencing employee productivity and operational continuity within EMEA.
Basic Qualifications
* 7+ years of progressive IT experience with leadership responsibility in IT support services, infrastructure, or service desk.
* Experience operating in a large, complex global enterprise; industrial or manufacturing environments strongly preferred.
* Demonstrated success managing vendors, budgets, and regionally distributed teams.
* Strong communication skills with the ability to engage both technical teams and business stakeholders.
Travel & Work Arrangements/Requirements
Field based
What We Offer
* 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
* 7% Employer Pension Contribution
* Westfield Health Medial Cash Plan Cover
* Death in Service Benefit of 4 x salary
* Cycle scheme (After probation period)
* Electric Car Scheme (After 1 year employment)
* 10% of salary in shares after 1 year of employment
* Costco Gold Company member, allowing employees to join.
* Employee Assistance Program
* Enhanced Maternity & Paternity Policies
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