We welcome applications from those looking for hybrid working, (approximately 40% office, 60% remote split) in our Handforth (Cheshire) Office.
A proactive problem-solver with a keen eye for detail and a passion for delivering exceptional IT support, you'll be the vital first point of contact in our IT Support Team. In this role, you'll manage and triage incoming IT service requests, ensuring swift and accurate resolutions or escalations in line with our service level agreements.
Our IT Support Team is key in delivering IT Support services to over 450 Pet Care Centres and Vet Practices, alongside 3 Support Office buildings and a state-of-the-art Distribution Centre.
We support a variety of services for our colleagues, from Password Resets and Office 365 to software installations and hardware faults. Our colleagues from across the business request their IT Services from us, including any hardware and software they need, to help them deliver outstanding services to their customers at Pets at Home. Many of these services involve systems