Import Operations Executive, Freight, Logistics, Manchester to £35K + bonus (Hybrid)
A leading specialist logistics company in the North West are requiring an Import Operations Executive to join their dynamic team. They are an international freight specialist and require expertise within their field. The purpose of the role is to deliver service excellence to assigned import clients on a multimodal basis using expert knowledge of freight forwarding.
Key Responsibilities
• Complete all import operational responsibilities across all modes to allocated Imports clients and overseas agents with the highest level of service excellence.
• Actively negotiate with hauliers and partners ensuring best rates for our clients.
• Ensure all business is performed in the most cost-effective way.
• Proactively resolve customer supply chain queries within agreed time.
• Develop positive partnerships with clients, agents and suppliers.
• Proactively work with the Customer Excellence team to always ensure service excellence to clients.
• Escalate any business-critical matters to the Head of Operations.
• Put forward new ideas for efficiency and client service excellence to the Operations manager.
• Support the operational integration of new clients.
• Complete agent pricing as required accurately and within agreed timeframes.
• Ensure that all invoicing, profits, WIP’s and accruals are complete, in line with company policy.
Skills and Experience
• A comprehensive understanding and hands-on experience of client and operational requirements.
• Good understanding of Cargowise is a distinct advantage.
• Customs knowledge is desirable.
• Organisation skills.
• Strong communication skills both verbal and written.
• Attention to detail.
• Competency in delivering operational excellence