Job Title
Technical Operations Manager/ Project Manager
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As a Technical Operations Manager/ Project Manager, you will play a pivotal role in driving change, structure, and process within our IT organization. This is an exceptional opportunity to join a rapidly growing IT Solution Provider and make a genuine impact on their operations.
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You will be responsible for both internal and external operations, heavily involved with the management of high-level projects, and implementing new processes and structures to ensure ongoing growth.
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Your key responsibilities will include:
* Improving internal and external processes and practices to deliver exceptional support/project services
* Leading and managing large-scale projects across various key clients
* Getting involved with projects, strategy, and vision
* Providing leadership and resource alongside Directors and Senior Technologists
* Overseeing all aspects of management process/workflows from evaluation to resolution
We are looking for an experienced individual who is looking for a little more authority and ownership within our established, fast-growing Solution Provider. This is a very exciting opportunity to put your stamp on an excelling IT solution provider and make a change, leading to becoming Operations Director.
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The ideal candidate will have:
* IT Operations and Project management experience
* MSP background (not essential)
* Prince 2 (not necessary but ideal)
* Exceptional organisational skills
* Ensuring comprehensive measurement and reporting of KPIs
About the Role
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This role offers a chance to walk in as THE change manager, making it your own and leading the way. You will be heavily involved with the management of high-level projects and implementing new processes and structures into the team to ensure ongoing growth.
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Key Skills and Qualifications
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We require someone with:
* Improving Incident, Problem & Change management across the firm
* Vendor Assessments - Reviewing group 3rd party partner contracts
Salary Range
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Hybrid (1 day/wfh)
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About Us
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We are a multi-million pound, rapidly growing IT Solution Provider. We offer a dynamic and supportive work environment that encourages personal and professional growth.
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This is an exciting opportunity for someone who wants to make a genuine impact on our operations and drive change. If you're looking for a challenge and want to make your mark, we encourage you to apply.