Customer Service Executive - No experience needed.
Location: Wilmslow, hybrid, 2 days in the office, 3 from home.
Hours: Monday - Friday 08:30 - 17:00pm
We are Citation - One of the UKs biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We don’t do micro-management - instead, we empower, support and innovate!
We are on the lookout for a Customer Service Executive to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
The role:
1. Contacting clients to book visits in line with their service agreement
2. Maximising Health and Safety Consultants time with confirmed visits
3. Reducing our Consultants travel time with effective diary planning
4. Ensuring all cancelled visits are followed up and re-booked
5. Achieving KPI’s set regarding client visits
6. Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries
7. Ensuring accurate reporting of v...