Job Title: Senior Claims Team Leader – Real Estate Location: Glasgow or Chelmsford (Office Based) Salary: Between £40k - £45k (pa) The Opportunity: We’re offering a fantastic opportunity to join our high-performing Real Estate Team as a Senior Claims Team Leader. You'll play a key role in driving team success, managing workflow, and ensuring top-tier service delivery for our clients. Your Responsibilities Will Include: Leading and managing a team of desk-based Real Estate claims handlers Allocating new claims and ensuring effective team workflow Managing the review and distribution of Real Estate reports Handling technical referrals and complaint escalations Conducting monthly 1:1s and completing performance appraisals Supporting account management and operational planning Identifying team training needs and implementing development plans Ensuring holiday cover, managing authorisations, and maintaining team efficiency Monitoring the full lifecycle of claims to ensure timely and accurate outcomes Assisting with other ad hoc duties as required About You – Knowledge and Experience: 3 years’ experience in property claims (domestic or commercial) 3 years in a team leader or supervisory role Strong leadership and decision-making capabilities Excellent communication and stakeholder management skills Organised, resilient, and confident in high-pressure environments Comfortable managing multiple priorities and motivating teams to hit performance goals Proficient in Microsoft Word and Excel Flexible and open to occasional travel Skills That Will Be Developed in the Role: Strategic team leadership Advanced claims handling knowledge Client relationship management People development and performance coaching Exposure to a wide range of high-value property claims What You’ll Get: Performance-based bonus Private healthcare Contributory pension scheme (up to 12% employer contributions) Life assurance (up to 10x annual salary) 28 days holiday plus Bank Holidays Option to buy or sell up to 5 days’ leave Employee discounts and wellbeing resources Ready to take the lead in one of the UK’s most respected claims divisions?