The Manager, Remote Hands leads the on-site Customer Services Technician team, ensuring consistent and high-quality Remote Hands support. This role is responsible for daily service operations, team leadership, customer experience, and compliance. The role also contributes to the continuous development and standardisation of customer service processes across the campus. What youll do Team Management and Leadership: * Lead, develop, and coach the Customer Services team on-site. * Manage daily operations, prioritising service requests and allocating resources effectively. * Collaborate with HR on recruitment, training, and performance management. * Drive continuous improvement and maintain high service standards across all shifts. Process Management and Compliance: 1. Oversee service fulfilment, material usage, and internal/external reporting. 2. Ensure compliance with legal, safety, and quality standards.
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