JOB TITLE: 2nd Line IT Engineer
SALARY: £30,000 - £35,000 per annum
Location: Cuffley, United Kingdom
SETTING: 2 days office/ 3 days remote
Benefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks.
Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider?
This is a fantastic opportunity to join a collaborative service desk team where you ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery.
The Role
As a 2nd Line IT Engineer, you ll be a key part of the helpdesk team, providing support across a broad client base.
Act as a point of escalation for 2nd line technical issues
Log and manage incidents and service requests via phone and email
Troubleshoot and resolve issues in line with SLAs
Support occasional site visits (primarily within the M25) for hardware-related issues
Requirements
Proven experience in a 2nd Line support role within a service desk environment
Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery
Good understanding of networking concepts, firewalls, and switches
A proactive attitude with a genuine desire to learn and progress
We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests.