Job Description
Graduate Technical Support Executive - HR Software
💵 Salary - £25,000 - £30,000
🌎 Progression potential to Customer Success
🖥 Route into the world of SaaS
☀ 22 days holiday + your birthday off
This role is perfect for a graduate with some basic work experience, or perhaps someone with no degree but with 1 or two years experience in desktop support. You'll work within a growing and thriving team to support customers on software and hardware support issues as a 1st line agent.
The Company
A pioneer in Software as a Service (SaaS) workforce management and access control solutions. With its own intuitive software platform and biometric hardware devices, the company is an innovator with over 30-years’ experience as a total solutions provider helping thousands of organisations across EMEA operate more efficiently, save money, and keep people and assets safe.
The Role
As a member of the Technical Support Team, you will be responsible for a host of reactive and proactive customer activities. You will be the primary point of contact via telephone and email for customers with support queries.
You will be used to working in a team, and have great interpersonal skills both internally, and exter...