Time left to apply: End Date: July 28, 2025 (3 days left to apply)
Job Requisition ID: R4640
About the Business
Quilter plc is a leading provider of financial advice, investments, and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £111.6 billion in customer investments (as at 31 March 2024). The business offers financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management, divided into two segments: Affluent and High Net Worth.
Affluent includes Quilter Financial Planning, the Quilter Investment Platform, and Quilter Investors. High Net Worth includes Quilter Cheviot and Quilter Cheviot Financial Planning. Quilter is focused on innovation, customer-centricity, and making a positive impact in the communities it serves.
About the Role
Level: 3
Department: Quilter Business Services - Complaints
Location: Southampton/hybrid
Contract: Permanent
As a Complaint Investigator, you will investigate complaints promptly, liaising with stakeholders, financial advisers, the Financial Ombudsman Service, and third parties. You must manage multiple cases, adhere to DISP Resolution (FCA Handbook), and communicate clearly both verbally and in writing, avoiding industry jargon. The role requires managing under pressure, demonstrating flexibility, and prioritising workloads.
About You
We welcome applicants from diverse backgrounds. To succeed, you should be highly organised, proactive, assertive, and capable of managing your workload independently. The role is fast-paced, requiring the ability to meet deadlines, multitask, and adapt quickly. Excellent written skills, attention to detail, customer service skills, and proficiency in Microsoft Office are essential. A positive, professional attitude and strong relationship-building skills are also important.
Core Values and Benefits
* Values: Do the right thing, Always curious, Embrace challenge, Stronger together
* Benefits: 26 days holiday, incentive scheme, pension, private medical insurance, life assurance, income protection, healthcare cash plan (Jersey employees), flexible benefits
About Us & Culture
We aim to create brighter financial futures for every generation, guided by our talents, commitment to customers, and inclusive culture. We value diversity, promote inclusion, and strive to build a respectful environment where everyone can thrive.
Flexible Working & Promise
We support work-life balance with flexible options. We are committed to fair treatment and accessible recruitment processes, accommodating any needs you may have.
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