Client Relationship Manager
Location: Liverpool
Employment Type: Full-time (£30k-£35k)
About the Business My client is a leading provider of same-day delivery and logistics services, operating across the UK and Europe. With over 400 active clients and nearly a decade of sustained growth, they specialize in removing logistics challenges so their clients can focus on what they do best.
Their unique blend of cutting-edge technology and personalized service has made them a standout in the logistics sector.
Role Overview We’re seeking an enthusiastic Client Relationship Manager to join the team and take ownership of a portfolio of existing clients.
As a Client Relationship Manager, your primary focus will be on building long-term relationships, driving account growth, and ensuring exceptional service delivery. This role requires a combination of strategic thinking and strong relationship management to ensure clients remain satisfied and loyal.
Key Responsibilities Client Relationship Management
As the Client Relationship Manager, you will foster strong, enduring relationships with clients across your portfolio.
Act as the main point of contact for client needs, providing proactive and tailored support.
Conduct regular account reviews and check-ins to ensure client satisfaction and explore new opportunities.
Understand each client’s unique business needs and logistics challenges, offering bespoke solutions to meet their goals. Account Growth & Development
Leverage your position as Client Relationship Manager to identify upselling opportunities across our service offerings (Same-day Delivery, Dedicated Delivery, Haulage, and European Delivery).
Develop and execute strategies to increase account value and frequency of orders.
Present additional services that align with the client’s evolving needs and objectives.
Work to expand the average order value and client account profitability. Client Retention & Satisfaction
As a Client Relationship Manager, you’ll ensure clients choose your client over competitors by offering exceptional service and proactive support.
Promptly address and resolve any service issues to minimize client disruption.
Implement retention strategies to maintain the company’s high client retention rate (90%+).
Proactively monitor client satisfaction and resolve any concerns quickly and professionally. Collaboration & Reporting
Work closely with the operations team to ensure smooth and efficient service delivery to clients.
Provide valuable feedback to the internal team, helping to shape service development.
Report regularly on account performance, growth metrics, and client feedback.
Contribute to the company’s ISO 9001 quality management system to uphold service excellence. What We’re Looking For Essential
Proven experience in client relationship management, account management, or business development.
Excellent communication and interpersonal skills, with a focus on building and maintaining client relationships.
A successful track record of growing accounts and meeting retention targets.
In-depth understanding of B2B sales and relationship management techniques.
Ability to identify and capitalize on upselling opportunities to grow client accounts.
Attention to detail and a professional, client-focused approach. Desirable
Experience in logistics, transport, or a related industry.
Knowledge of same-day delivery services or freight solutions.
Experience with CRM systems and sales management tools.
Understanding of customer success and best practices. What We Offer
A fantastic opportunity to join a growing and innovative logistics company.
Comprehensive in-house training and professional development opportunities.
A collaborative team environment that values trust, integrity, and commitment.
The chance to make a significant impact on business growth and client satisfaction.
Access to leading logistics technology to support your role as Client Relationship Manager. This is an exciting opportunity for a motivated and customer-focused individual to join a dynamic company as a Client Relationship Manager. If you're passionate about delivering outstanding service and driving account development, we’d love to hear from you