Location:
Broome/ Derby Directorate:
Housing Policy and Development Position number / Pool Ref number:
016061 / 014061 Work Type:
Permanent - Full Time Closing Date:
2026-04-13 4:00 PM Attachments:
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Customer Service Officer
Level 2, $76,912 - $82,464 pa + Super - PSCSAA 2024
Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
To better represent the diverse community, we serve and improve employment opportunities for Aboriginal and Torres Strait Islander people, Sections 51 of the of the Equal Opportunity Act 1984 (WA) applies to this recruitment process. The Department of Housing and Works is committed to supporting equality, and applicants from Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
You can also reach us through the .
Working in the Kimberley Region attracts great benefits (subject to eligibility), including:
1. Relocation Assistance
2. Subsidised Housing (GROH)
3. Travel Concessions
4. Air-Conditioning subsidies
5. District Allowance
6. Salary Packaging
7. remote benefits cultural leave for Aboriginal and Torres Strait Islanders
8. professional development, training, and on-the-job learning to advance your career
9. generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
10. 1 additional week leave for North-West Region
11. corporate discounts with selected health insurance providers and access to wellness programs
12. opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.
13. Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.
Applicants should note that part-time work arrangements are not viable for all roles. Front-line positions have limited access to part-time options due to client needs and operational demands. For specific queries, please contact the person listed in the advertisement.
About The Role:
As a Customer Service Officer you will work as part of a team to deliver a first class customer service which aims to ensure that all eligible Western Australians have access to affordable and secure housing.
This position reports to a Manager within a Region as part of the Department - Housing Service Delivery portfolio. There is ongoing contact with staff at a range of levels and daily contact with customers face to face, by phone and in writing.
Housing Service Delivery is the Department - Housing’s rental accommodation portfolio managing approximately 39,000 tenancies across the State, Government Regional Officers Housing (GROH) and Community Housing (rental housing managed by local Government or non-Government not-for-profit organisations) and bond assistance (interest-free loans to obtain accommodation in the private rental market) with close links to Aboriginal Housing services. The agency also has a strong focus on providing home ownership opportunities to public housing tenants.
How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:
14. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
15. A three (3) page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.
Further Job-Related Information:
To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.
If you are unable to view or download these documents, please contact us by email at, quoting the reference number HRC0251995 for support.
Currently there is one (1) permanent full-time position in Derby available for filling and one (1) permanent full-time position available for filling in Broome. Whilst the selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twenty-four (24) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.
Position Title Customer Service Officer Agency Housing and Works, Department of Salary Location Broome/ Derby Unit/Division Housing Policy and Development Branch Kimberley HS 1 Work Type Permanent - Full Time Position No. 016061 / 014061 Closing Date Position Title Customer Service Officer Branch Kimberley HS 1 Location Broome/ Derby Work Type Permanent - Full Time Position No. 016061 / 014061 Salary Closing Date Agency Department of Housing and Works Description
Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
To better represent the diverse community, we serve and improve employment opportunities for Aboriginal and Torres Strait Islander people, Sections 51 of the of the Equal Opportunity Act 1984 (WA) applies to this recruitment process. The Department of Housing and Works is committed to supporting equality, and applicants from Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
You can also reach us through the .
Working in the Kimberley Region attracts great benefits (subject to eligibility), including:
16. Relocation Assistance
17. Subsidised Housing (GROH)
18. Travel Concessions
19. Air-Conditioning subsidies
20. District Allowance
21. Salary Packaging
22. remote benefits cultural leave for Aboriginal and Torres Strait Islanders
23. professional development, training, and on-the-job learning to advance your career
24. generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
25. 1 additional week leave for North-West Region
26. corporate discounts with selected health insurance providers and access to wellness programs
27. opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.
28. Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.
Applicants should note that part-time work arrangements are not viable for all roles. Front-line positions have limited access to part-time options due to client needs and operational demands. For specific queries, please contact the person listed in the advertisement.
About The Role:
As a Customer Service Officer you will work as part of a team to deliver a first class customer service which aims to ensure that all eligible Western Australians have access to affordable and secure housing.
This position reports to a Manager within a Region as part of the Department - Housing Service Delivery portfolio. There is ongoing contact with staff at a range of levels and daily contact with customers face to face, by phone and in writing.
Housing Service Delivery is the Department - Housing’s rental accommodation portfolio managing approximately 39,000 tenancies across the State, Government Regional Officers Housing (GROH) and Community Housing (rental housing managed by local Government or non-Government not-for-profit organisations) and bond assistance (interest-free loans to obtain accommodation in the private rental market) with close links to Aboriginal Housing services. The agency also has a strong focus on providing home ownership opportunities to public housing tenants.
How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:
29. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
30. A three (3) page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.
Further Job-Related Information:
To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.
If you are unable to view or download these documents, please contact us by email at, quoting the reference number HRC0251995 for support.
Currently there is one (1) permanent full-time position in Derby available for filling and one (1) permanent full-time position available for filling in Broome. Whilst the selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twenty-four (24) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.
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