General Information
City Bristol State/Province Bristol Country United Kingdom Date Friday, April 10, 2026 Working time Full-time Ref# 20038985 Job Level Individual Contributor Job Type Experienced Seniority Level Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
About Xerox IT Services:
Xerox IT Services in the UK is part of the Global Xerox IT Services Team and serves the customers of Xerox Direct and its Acquired Companies in the UK.
We offer a comprehensive portfolio that includes Managed IT Services, Infrastructure and Networking, Data Centre deployment, Cloud services, End User Compute hardware and Security specialisms.
A team of 150 IT professionals make up the UK IT Services team.
Our vision is to continue to offer locally delivered and tailored IT Support and Professional Services engagements to our customers and grow our UK business both organically and through acquisition.
Job Summary:
As part of our continued expansion, Xerox IT Services requires an IT Support Technician. This is a hybrid role located in Bristol.
The primary function of the role is to respond to and resolve customer IT support issues and requests received via telephone and email, as well as to carry out maintenance tasks across the IT landscape. This is carried out in a polite and efficient manner with a high degree of professionalism as expected by our clients.
When necessary, issues and requests are directed to other departments within Xerox or to third parties. The Support Technician provides them with as much information as is required to ensure their response is prompt and relevant, and they maintain ownership until a satisfactory resolution is reached.
This person must have the ability to work onsite with the Xerox team at our client’s office in central Bristol (BS2 0HQ). Initially they will be required onsite full-time, Monday to Friday, with hybrid working being introduced after induction. They will work a shift pattern including earlies and lates to cover 08:00 – 18:30.
Main Duties:
1. Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs
2. Manage, update and close tickets within the Service Management toolset in line with ITIL framework principles
3. Actively chase suppliers or internal teams for resolution to incidents, service requests or problems
4. Develop and maintain the Knowledge Base
5. Ensure configuration documents are kept current
6. Ensure service processes for change, configuration and problem management are adhered to at all times
7. Be professional and courteous to colleagues and the clients
8. Provide remote desktop support
9. Build rapport with clients to develop positive working relationships
10. Co-operation to promote the development of the team and the success of the company as a whole
11. Ticket logging, escalating and regular feedback to the Service Desk Lead.
12. Occasionally attend remote offices
13. Comply with the client’s ISO27001 and Cyber Essentials Plus information security policies and procedures
Required Experience:
14. A good understanding of IT and networks
15. Knowledge of desktop, server and printer hardware and their components
16. Knowledge of network devices and their roles
17. Knowledge of customer service principles and practices
18. Knowledge of computers and relevant software applications
19. Excellent customer facing, communication, interpersonal and presentation skills
20. Strong analytical, logical and troubleshooting skills
Proficient in the use and support of:
21. Microsoft Office 365 including add-ons
22. Microsoft Windows client and server
23. Microsoft Exchange
24. Active Directory and Entra ID
25. Anit-virus
26. DNS, DHCP
27. Citrix
28. Network cabling
29. Remote Desktop
30. Email Relay and anti-spam
Desired Experience:
31. Experience in the legal environment and legal applications - Document Management Systems, Finance Systems, Time Recording, Case Management and Digital Dictation etc
32. Microsoft SCCM and Intune
33. Collaboration tools (Microsoft Teams and Zoom)
34. Mitel telephony
35. Corporate wireless solutions
36. iPhones and Mobile Device Management
37. Managed Print solutions
38. Web filtering
39. ITIL foundation
40. IT related degree
Dimensions and Future Opportunities:
The client is a Top 100 UK law firm with over 900 IT users.
Xerox IT Services in the UK is an ambitious and fast-growing division of the Xerox Corporation.
We are growing in terms of breadth and depth of services, as well as in terms of geographical reach – with European expansion on the horizon.
The competitiveness of our hardware and software offerings and our ability to form a close and effective partnership with our Vendors is key to maintaining strong sales engagement from our sales channels.
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