Description
This role requires supporting and assisting the Customer Service Centre Team with reviewing and triaging clinical referrals for Priory's addiction pathways. You will provide effective triage and screening for mental health and/or psychological difficulties and identify appropriate pathway, ranging from guidance, direction and reviewing risk, safeguarding and/or other serious vulnerabilities and escalating this when appropriate
Location of the role:
Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN
What you'll be doing
* Triaging self-referred and PMI funded patients contacting the CSC for suitability and directing referrals to the most appropriate pathway in line with the stepped care model and service contracts.
* Signposting unsuitable patients to alternative support or advisory services as appropriate.
* Liaising and managing contact from patients via telephone and referral managing platform
* Adhering to risk protocols and calling patients if required to assess current risk
* Keeping coherent records of all clinical activity in line with Priory's protocols and using these records and clinical outcome data in clinical decision-making
* Working closely with referral coordinators to ensure that appropriate referral arrangements are in place where needed to maintain a stepped care approach
* Preparing & updating clinical information for all patients
What you'll bring to the role
* Ability to work a varied shift pattern including weekends
* Professional accredited postgraduate qualification in Low Intensity Psychological Interventions - Desirable
* An up-to-date BPS or BABCP Membership - Desirable
* Post-qualification experience of working as a PWP - Desirable
* An understanding of addiction issues, or a willingness and motivation to learn more about this presentation and treatment options.
* BABCP PWP Registration
* An understanding of a triage system in primary & secondary care
What we will give you in return
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
* 25 days Annual Leave + Bank Holidays + additional day's leave for your Birthday
* Annual leave entitlement increases based on length of service: 27 days after 5 years' service and 30 days after 10 years' service
* Length of service recognition awards – every 5 years
* Employee Assistance Programme
* Competitive Pension Scheme
* Initial Disclosure Check Cost covered, if applicable to role
* 'My Possible Self' App and health-related benefits
* Online discounts and cashback rewards – Priory Perks
* Smart Technology scheme (qualifying period)
* Cycle to work scheme (qualifying period)
* Smart Holidays (qualifying period)
* Gym Flex (qualifying period)
* Healthcare Cash Plan – Simply Health Scheme
* Eye Care Vouchers
* 'Cash for Colleagues' – Employee referral scheme
* Career Pathways Programme – for development and further qualifications
* Parental Leave Gift
Please take the time to familiarise yourself with the full job description attached prior to making an application.
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
About Priory
Priory is the leading independent provider of mental health and adult social care in the UK. We support 26,000 people a year to move towards a healthier future so they can live their lives as fully and independently as possible. We treat more than 70 conditions, including depression, anxiety, and eating disorders, as well as children's mental health, across our nationwide network of sites. We also support autistic adults and adults with a learning disability, Prader-Willi Syndrome and brain injuries, as well as older people, within specialist residential care and supported living facilities.
With over 13,000 colleagues working at Priory, we have a long and prestigious history, and an unrivalled reputation for making a real and lasting difference to the lives of every individual in our care.
Priory is part of MEDIAN Group, a leading pan-European provider of mental health, specialist care and rehabilitation services, focussed on restoring quality of life through effective, evidenced and data-driven care.
Priory is committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, read more here.
All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.
We kindly request that recruitment agencies do not contact us regarding this vacancy. Should we require assistance, we will reach out directly to our 'PSL'