Front Office Team Member – flexible 6 months contract
Company Description
Accor Group is a pioneer in responsible hospitality with more than 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle destinations in 110 countries. As part of Accor, you will join a caring environment where you can grow, fulfil yourself, discover other professions and pursue career opportunities worldwide. You will enjoy exclusive benefits and strong recognition for your daily commitment. Everything you do will create lasting, memorable and impactful experiences for customers, colleagues and the planet.
Job Description
* Provide efficient service for guest registration and departure, maintain accurate guest accounts and provide helpful information.
* Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
* Maintain strict security procedures to ensure guest confidentiality and safety.
* Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
* Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
* Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
* Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transferring calls to relevant departments as requested.
* Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
* Maintain an accurate internal phone list for accurate transfer of calls. Connect international and operator assisted calls for guests, record accurate charges.
* Assist, as required, to screen calls for reservations. Ensure accurate, up to date information is given.
* Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
* Attend to other duties as requested by Management and Supervisors.
Qualifications
* Some experience in retail, hospitality or a customer facing role.
* Excellent communication skills.
* Strong organisational skills.
* A positive, can‑do attitude.
Additional Information
* Hourly rate £12.81.
* Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C applies).
* Discounted hotel rates all over the world in Accor Hotels.
* Continuously learn and develop yourself with our Accor Academy.
* Support your wellbeing in your professional and personal lives.
* Grow your experience anywhere. Explore limitless opportunities across 5,000 hotels in over 100 countries.
* Participate actively in initiatives to build a more inclusive and sustainable world.
* You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Seniority level – Entry level
Employment type – Temporary
Job function – Other | Industries – Hospitality
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