We are looking for colleagues for the Associate Director role with Apleona Ireland
Main duties and responsibilities
* Manage a portfolio of client accounts, ensuring all service level agreements (SLAs) are met and exceeded.
* Develop and implement client retention strategies.
* Foster strong senior client relationships and identify new business opportunities.
* Lead, motivate, and develop internal teams to create a collaborative and high-performance work environment.
* Support and coach site leads and directors within the team.
* Participate in the recruitment and selection process.
* Manage and control contract budgets to ensure financial objectives are met.
* Provide performance metrics and reporting to director-level management.
* Drive efficiency across the portfolio by streamlining services and adopting innovative practices.
* Ensure full compliance with all Health & Safety regulations and company policies
* Maintain ISO and other quality standards across the managed portfolio.
* Understand each client's critical needs and develop strategies to address challenges.
* Drive continuous improvements through safe, sustainable, and innovative initiatives.
* Contribute to the expansion of services within existing client bases
Qualifications and experience
* A minimum of five years’ experience working in Facilities Management environment 2 of which must be in management.
* Member of a relevant professional organisation
* Financial and budgetary experience above a value of €1 million
* Man management experience
* A Knowledge of Sales & Margins processes
* Excellent communication, organisation and time management skillsFinancial acumen with demonstrated competence in managing budgets.
* A strong leader with a skill for engaging others.
* Excellent PC literacy skills required.
Ref :16323
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