KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
2. Responsible for the day-to-day management and successful delivery of food and beverage operations at The Inverness Castle Experience, including events.
3. Support the Food & Beverage Manager managing the food and beverage team and deputise in the absence of the Food & Beverage Manager.
4. Engage with suppliers for the successful delivery of food and beverage service and events, including stock ordering, related administration, stock counts, processing deliveries and maintaining accurate stock and equipment records.
5. Liaise with all visitor’s, your team and management involved with booking food and beverage events at The Inverness Castle Experience.
6. Support the management of food and beverage EPOS system, ensuring stock is accurately recorded with updates on orders, deliveries, price amendments, allergens and write offs.
7. Ensure high performance, service excellence and presentation of the food and beverage team and front of house standards are maintained, engaging with visitors, building rapport, enhancing visitor’s experience and resolving any issues positively, professionally and promptly.
8. Provide appropriate support to visitors, according to the needs of individuals and different groups.
9. Relay product stories reflecting the Highlands people, landscape and heritage to visitors and signpost to highland wide attractions and areas of interest.
10. Ensure financial regulations are followed supporting the Food & Beverage Manager in monitoring the budget, reducing costs and increasing income where possible.
11. Consult with visitors and your team on the operation of all food and beverage areas, updating the Food & Beverage Manager on any issues or improvements that may contribute to effectiveness, security or efficiency.
12. Follow The Inverness Castle Experience food and beverage plans actively contributing to and implementing development plans.
13. Assist with the monitoring and collation of performance statistics and other administration or returns as and when required.
14. Support the implementation, monitoring and review of health and safety systems of work and policies at The Inverness Castle Experience (including Normal Operating Procedures, Emergency Action Plans, COSHH, Risk Assessments, food hygiene and allergens) and ensure the whole team understand and follow the instructions and written procedures.
15. Monitor the cleanliness of food and beverage areas including equipment and toilet facilities, taking corrective action when required.
16. Carry out regular maintenance inspections in relation to the food and beverage areas and equipment, maintain appropriate records and take corrective action where required.
17. Ensure all licenses required to operate the food and beverage areas are always up to date.
18. Work on a rota basis, including some evenings, weekends and bank holidays.
19. Pursue continuous professional development and contribute to the continuous improvement of Inverness Castle Experience.
20. Attend and undertake any training online or in person.
21. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
22. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness and working cross-functionally across the Inverness Castle Experience team.
23. Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.
#J-18808-Ljbffr