Customer Service Logistics Administrator– onsite
Up to £30,000 depending on skill set and experience
Nottingham, Bingham | Permanent
As a Customer Service Logistics Administrator, your primary focus will be on providing exceptional customer experiences. Your responsibilities will include handling customer complaints, customer returns and courier claims.
Within this role you will be working closely with the Logistics Manager.
The ideal candidate would be eager to learn about logistics, hands on, great phone manner/ability to respond politely to emails.
The role would be suited to a graduate who is eager to get a foot into a growing company and learn from the logistics manager.
There is lots of practical training and long-term career development within this company.
Your role is crucial in maintaining positive customer relationships and upholding the reputation of the company through effective communication and problem-solving skills.
Key responsibilities include:
Responding to customer queries and resolving issues.
Managing customer orders, bookings and returns
Taking incoming phone calls
Creating PO numbers for job orders
Accurately amend customer orders and account information.
Capture data from inquiries and record information via the CRM
Work as part of a team to identify customer pain points and provide feedback to the relevant department.
Build a relationship with customers
Brand ambassador
Skills needed:
Demonstrable ability to communicate effectively with different people, to be clear, articulate, and straightforward, but also warm and friendly, and solutions orientated
Must have experience in customer service / phone-based work and logistics administration
Touch typing preferred, multitasking using phone and CRM at the same time
Strong use of verbal and written English language – a lot of communication will be digital so good use of spelling and grammar
Ability to listen, build rapport to and empathise with all kinds of different people.
Contact Emma or Charlotte at Prescient Group
If you meet the criteria above, send us your CV. We receive many applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
The Prescient Group will be managing your application by the GDPR and Data Protection Act 2018. If your application is successful, we will contact you and manage your data according to the guidelines of GDPR