Overview
Fortune is seeking a highly skilled Salesforce Administrator to oversee and manage our Salesforce ecosystem across the UK and EU regions. This role will lead system integration, workflow automation, data governance, and user enablement — ensuring that Salesforce serves as a robust backbone for sales, marketing, and operations teams. The ideal candidate will have deep technical expertise in Salesforce configuration, a strong understanding of business processes, and experience supporting multi-region operations with a focus on scalability, compliance, and data accuracy.
Key Responsibilities
* Oversee the full Salesforce CRM setup, administration, and optimisation across the UK & EU regions.
* Manage end-to-end system integrations with marketing, event, and analytics tools (e.g., SFMC, Cvent, Zoom, etc.).
* Collaborate with IT and operations teams to ensure seamless data flow between Salesforce and third-party applications.
* Develop and maintain custom objects, validation rules, workflows, Flows, and approval processes.
Data Management & Governance
* Maintain data quality through regular audits, deduplication, and enrichment activities.
* Ensure GDPR compliance across all Salesforce operations, including consent management and regional data handling.
* Implement and document data governance frameworks for multi-country operations.
Workflow & Automation
* Design and optimise workflow automations and approval processes to support sales and marketing efficiency.
* Manage assignment rules, email alerts, and process automation to streamline business operations.
* Continuously evaluate system performance and recommend improvements to enhance productivity.
Reporting & Analytics
* Build and maintain custom dashboards and reports to track key metrics (pipeline, conversion, engagement, etc.).
* Partner with stakeholders to ensure data-driven decision-making across teams.
User Management & Training
* Serve as the primary Salesforce point of contact for UK & EU users.
* Manage user access, roles, and permission sets in alignment with data security policies.
* Deliver training sessions and user guides to enhance adoption and best practices across teams.
Requirements
* 6+ years of Salesforce administration experience, including system integration and automation workflows.
* Hands-on experience with Salesforce Sales Cloud and familiarity with Marketing Cloud (SFMC).
* Strong understanding of Salesforce Objects (Leads, Accounts, Opportunities, Campaigns).
* Proven experience managing multi-region CRM environments with GDPR compliance.
* Possess unrestricted work rights in the UK
* Skilled in data import/export, deduplication, and data governance frameworks.
* Experience with automation tools (Flows, Process Builder, Assignment Rules).
* Excellent communication, stakeholder management, and documentation skills.
* Ability to balance strategic system design with day-to-day operational management.
Preferred Qualifications
* Salesforce Certified Advanced Administrator (preferred)
* Experience integrating tools such as Cvent, Zoom, Zapier, or Marketing Cloud Connect.
* Familiarity with SQL and API-based integrations.
* GDPR or Data Privacy Certification
Core Competencies
* CRM Strategy & Architecture: Ability to scale Salesforce usage across countries and departments.
* Workflow Optimisation: Strong problem-solving mindset to automate manual processes.
* Cross-Functional Collaboration: Works effectively with Sales, Marketing, and IT stakeholders.
* Data-Driven Thinking: Translates data insights into business decisions.
* Compliance & Data Stewardship: Deep understanding of regional privacy regulations and data handling.
FORTUNE
Fortune Media is a global media organization dedicated to helping its readers, viewers, and attendees succeed in business through unrivaled access and best-in-class storytelling. Fortune’s mission is to drive the conversation about business. With a global perspective, the guiding wisdom of history, and an unflinching eye to the future, we report and reveal the stories that matter today—and that will matter even more tomorrow. With the trusted power to convene and challenge those who are shaping industry, commerce and society around the world, Fortune lights the path for global leaders—and gives them the tools to make business better. Our values inform our mission. We believe that business can be a powerful platform for good, and we are committed to holding it to that standard.
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