Job Number
BU03715
School/Department
Student Services: Student Administration
Grade
4
Contract Duration
Permanent
Responsible to
Student Administration Manager
Overview
The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:
1. Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
2. Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
3. Campus Services, responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.
Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.
Purpose of the Job
The Student Administration Assistant will be part of a flexible team of student administration staff providing consistent, high quality centralised student administration functions for students. The role holder may contribute to the provision of the front line support service in the Hub as required, dealing efficiently and responsively with student enquiries and issues. They will provide administrative support within the teams, undertaking a range of routine tasks to meet operational and customer service requirements. In addition, the Student Administration Assistant will contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.
Main Duties and Responsibilities
Administrative Support & Customer Service
4. Carry out routine administrative tasks such as data entry, filing, updating and maintaining records (e.g. student records systems, databases or spreadsheets), managing inboxes, and processing documentation.
5. Assist in the preparation and distribution of materials such as reports, meeting agendas, and minutes.
6. Act as a first point of contact for general inquiries (email, phone or in person) from students, staff, and external stakeholders, providing clear and accurate information and escalating more complex issues to senior colleagues.
7. Support the resolution of straightforward issues related to the role’s focus, ensuring a professional and student-centred approach.
Events and Cross Functional Support
8. Assist in the planning and organisation of meetings, events, workshops, and other activities, including booking rooms and preparing materials.
9. Provide support as directed to contribute to the delivery of University events including open days, graduation ceremonies and careers fairs.
Teamwork and Collaboration
10. Work closely, as directed, with colleagues across the University community to support joined-up service delivery.
11. Provide support to other team members during busy periods, absences, or when additional help is needed, including advising new starters in the same role or unit.
12. Contribute to team meetings or discussions by sharing updates on assigned tasks.
Compliance and Professional Development
13. Follow established procedures to ensure compliance with institutional policies and external regulations.
14. Provide administrative support for audits, reviews, or other compliance-related activities, ensuring use of proper documentation and accurate record-keeping for accountability and reporting purposes.
15. The post holder will be expected to participate in performance review and developmental activities including attending training sessions, team meetings, or workshops to develop skills and enhance knowledge.
Specific Responsibilities for the Role
16. To provide effective administrative support for a range of Student Administration related activity including the processing of coursework, University scheduled examinations, and those scheduled within Schools.
17. To provide support for the processing of examination results, including scanning of MCQ tests.
18. To provide support for awards administration, including assisting with the preparation of award documentation to students.
19. To provide responses to first line queries, escalating as necessary to senior colleagues.
20. Any other duties appropriate to the grade, as required by line management.
Other Duties and Responsibilities
21. The post holder will be expected to participate in performance review and developmental activities.
22. The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
23. The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
24. The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.
Person Specification
Qualifications/Training
Essential:
25. Educated to GCSE level or NVQ level II in an appropriate subject e.g. Customer Service or Business Administration or possess equivalent experience.
Desirable:
26. ECDL Qualification.
27. Experience of working with Banner student records system.
Experience/Knowledge
Essential
28. Proficient in the use of Microsoft Office applications (Word, Excel, Teams etc).
29. Proven ability to communicate effectively and professionally with a wide range of people.
30. Experience of dealing with queries and providing information to individuals.
Desirable
31. Experience of working in an office/administrative environment.
32. An understanding of the needs of culturally diverse staff and students.
33. Knows when a decision is beyond the roles level of responsibility and when to refer to others.
34. An understanding of academic regulations and procedures.
35. An understanding of legislative requirements relating to equality, data protection and freedom of information.
Skills/Abilities
Essential
36. Contribution to decision making by providing relevant information and opinion.
Desirable
37. Deals with situations (involving staff and/or students) according to policy and procedures and is able to maintain confidentiality as required.
38. Recognises when the limits of own authority or ability are reached and involves others as appropriate.
Other
Essential
General
We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.
All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.
All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.