Join to apply for the System Support Specialist - Lanes role at Lanes Group
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Join to apply for the System Support Specialist - Lanes role at Lanes Group
The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems.
Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.
We are the UK’s largest end to end drainage solution provider with depots strategically located across the UK from Aberdeen to Plymouth, to ensure round the clock coverage for customers and clients alike.
About The Role
The Lanes Group are seeking a highly motivated and detail-oriented System Support Specialist to oversee the administration and support of our business systems. This individual will serve as the first point of contact for resolving user enquiries, offering insights into system usage, and identifying opportunities to enhance operational efficiency. As a critical liaison between users and the system architect, this role ensures seamless system functionality and user satisfaction.
Location: Preston based for training, then hybrid working is available
Salary: £31,000 - £33,000
Hours: Monday - Friday 37.5 Hours
Responsibilities – But Not Limited To
* Manage and maintain day-to-day operations of business systems.
* Ensure systems are running smoothly and efficiently.
* Perform regular system checks and maintenance.
* Act as the primary contact for users with questions about system functionality, reports, or data retrieval.
* Provide training and documentation to help users maximize their efficiency with the systems.
* Troubleshoot and resolve user issues, escalating to the system architect when necessary.
* Analyse system usage to identify inefficiencies and areas for improvement.
* Collaborate with stakeholders to propose and implement enhancements.
* Action approved change requests by implementing changes in test environment, complete UAT and release to production.
* Stay up-to-date with system updates and new features to recommend process optimizations.
* Assist users in generating and interpreting reports from the systems.
* Ensure data accuracy and integrity within systems.
* Work with teams to customize reports or dashboards to meet business needs.
* Work closely with the system architect to address complex technical issues and implement system upgrades.
* Communicate system updates and changes to relevant stakeholders.
Experience
* Strong problem-solving skills and attention to detail.
* Excellent communication skills, with the ability to translate technical issues into understandable terms for non-technical users.
* Experience in supporting business systems or enterprise software.
* Ability to work collaboratively with technical and non-technical teams.
* A proactive approach to identifying and resolving system inefficiencies.
* Previous experience in a similar support role is a plus.
If you're a proactive, solutions-oriented individual with a knack for improving system functionality and user experience, we encourage you to apply!
* Known internally as Business Application Support Analyst*
What You Will Get In Return
In joining the Lanes Group, the UK’s largest independent provider we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What We Offer
* 24 Days holiday plus Bank Holidays
* Pension
* Death in service
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.
Lanes - https://www.lanesgroup.com/#our_group
Lanes I - https://lanes-infra.com/
SUS - https://sus.co.uk/
Clearflow -https://www.clearflowltd.com/
AQS - https://aqsenvironmentalsolutions.ie/
We are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please
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