About the role
As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food, pride in ethical sourcing, and ability to recommend recipes to customers. You'll bring our ethos — passionate Partners serving food lovers — to life.
Using your enthusiasm and friendliness, you'll build lasting relationships with customers, influencing their impression of the Waitrose brand and fostering loyalty. You'll also help maximize sales and profit.
Key Responsibilities
* Take responsibility for your food counter, ensuring high presentation and hygiene standards.
* Manage stock levels to ensure popular products are available.
* Handle open food carefully, following all health & safety protocols, and help reduce food wastage.
* Stay informed about new products and understand Waitrose's food values, such as animal welfare.
* Support the wider shop team with general shopkeeping tasks.
Essential skills/experience you'll need
* Effective communication skills for teamwork and customer interaction.
Desirable skills/experience you may have
* Experience in a customer-facing role.
* Experience in catering or hospitality.
* Knowledge of current food and drink trends.
* Flexible approach to support the branch.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership, responsibility, and rewards, contributing to our success and fostering a culture of kindness, respect, and inclusion.
We focus on retail excellence, innovation, and diversification, committed to price, quality, and service. We believe in creating a workplace where everyone can thrive, grow, and be themselves.
Important points to note:
* Some roles may require pre-employment vetting, including DBS checks and financial probity checks.
* Apply promptly, as vacancies may close early due to high applications.
* We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.
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