Job role: Customer Service Advisor Location: Southampton Working Pattern: Monday to Friday (37.5 hours per week) Contract: Permanent What we’re all about… At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our busy call centre in Chandler's Ford, Southampton. What we’re looking for… We are looking for someone that is a quick-learner with a team-player mentality and believes in putting the customer first. Previous experience within a customer service or call centre environment is essential with excellent communication skills. What you’ll be doing… Roles and Responsibilities : Answering incoming calls, ensuring excellent customer service throughout Directing calls to the relevant departments or passing on messages Logging customer call outs into the company's service system Building rapport with customers by being professional, helpful and flagging any customer concerns with the team Updating and maintaining customer records Carry out other adhoc administrative duties as required Skills & Experience: Previous experience within a customer service or call centre environment essential Outstanding communication skills both verbal and written Able to work under pressure in a fast-paced, ever changing environment An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality Good understanding of Outlook and IT/database systems What we can offer you… Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit. Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc. Cycle to work scheme Volunteer Days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme – free advice on relationships, mental health and financial planning and more. Enhanced Maternity and Paternity scheme. If any of this has sparked some interest, then please get in touch as we would love to talk to you more about our exciting journey to build a better future, and how you could become an integral part of it!