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Clinique - Account Manager - House of Fraser - 30 Hours, Nottingham
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Client:
Location:
Nottingham, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
d3dc84ed590b
Job Views:
3
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
Job Summary
The Account Manager is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by:
* Reflecting a credible and professional Brand image to all internal and external consumers at all times.
* Maximising sales through selling, providing excellent service, and retail standards.
* Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
Sales and Service
* Understand daily/weekly targets.
* Ensure personal awareness of all additional sales avenues i.e., eventing, Omni, and digital channels, etc.
* Keep up to date with competitor activities and missed opportunities.
* Effectively use social media, leveraging opportunities to drive the business, protect, and enhance the Brand image.
* Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
* Plan and implement local marketing & events initiatives, aligned to Retailer activity.
* Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
* Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and brought to life.
* Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
* Use digital tools to ensure knowledge is kept up to date.
* Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
* Develop up-to-date knowledge of product to ensure an industry-leading experience and that the product meets the consumer’s needs.
Operations
* Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
* Review retail standards daily, ensuring they are maintained to the required standard.
* Ensure deliveries, stock movements, and associated administration are completed within agreed Company timeframes.
* Ensure all auditable processes and administration are actioned according to Company guidelines and take corrective action in highlighted areas of risk.
* Ensure all information requests are fulfilled accurately and within deadlines.
* Minimise stock loss by ensuring all Security Policies and Procedures are implemented correctly and followed.
* Create and maintain a safe working environment for consumers, ensuring adherence to Policies and Procedures.
* Ensure all health & safety responsibilities and operational activities achieve a minimum overall grading of ‘Acceptable’ during audits.
Commerciality
* Manage daily replenishment, taking appropriate action where necessary.
* Maximise sales performance by utilising all commercial reports before making decisions.
* Plan and deliver the visual merchandising layout, ensuring it complies with guidelines and timelines.
* Identify stock package issues and take corrective action, informing the Area Manager when out of control.
* Manage promotions and discounts effectively, ensuring compliance with guidelines.
* Identify trends and suggest improvements to enhance product performance.
Qualifications
Essential
* Experience in a fast-paced retail and/or consumer-facing environment.
* Ability to drive self-development.
* Commercial understanding and awareness of the industry.
* Effective communication, organisation, and prioritisation skills.
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