Role - CMS - Governance Manager
Contract: 12 Month Fixed Term Contract
Shift pattern: Full Time
Hours - 37.50
Location - Nottingham Support Office
Closing date: 21st July 2025
Recruitment Partner - Matthew Nelligan
About the role
The Digital Services Team is responsible for leading operational and business processes across UK and ROI digital platforms, ensuring effective operation, value delivery, and enhancement of colleague & customer experience. We have a new fixed-term role to lead our Content Systems Support Team within the Digital Services Business Team. You will shape daily operations, support the CMS & content governance aspects of our digital transformation for our operations team.
Key responsibilities
* Team development and leadership: Develop a team of subject matter experts for all content management systems, providing guidance, troubleshooting, and training to ensure consistent and effective use of digital tools.
* First-Line System Support: Act as the first contact for application issues, diagnosing challenges, and escalating complex problems to the Digital Implementation team.
* CMS Lead for Digital Transformation: Lead in our Digital Transformation project, collaborating with Product, Design, Transformation, and IT teams to implement new content management tools, develop training, and advise on content workflows.
* Data Governance & Access Management: Design and oversee a data governance framework, collaborating with data stewards to ensure its effectiveness and regular review.
* Continuous Improvement: Promote a culture of continuous improvement through coaching and process enhancements, aligning with digital strategy.
* Shape the Content Strategy: Work with stakeholders to define and implement a content strategy that enhances the colleague and customer experience, with a clear roadmap.
What you'll need to have
* A Relationship Builder: Strong interpersonal skills to build rapport and act as a trusted partner across teams.
* An Experienced Leader: Proven leadership experience managing expectations across diverse teams and levels.
* A CMS Expert: In-depth experience with content management systems, solving complex problems to optimize usage.
* A Strategic Problem Solver: Ability to understand team needs, identify opportunities, and develop effective content strategies.
* A Confident Deliverer: Outcome-focused, proactive, and able to escalate issues to achieve results.
* A Team Player with Leadership Mindset: Ownership of your area, contributing to broader team success.
Our benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Employee discounts
* Enhanced leave pay and adoption benefits
* Flexible benefits including extra holiday, gym discounts, life assurance, activity passes
* Free 24/7 counselling through TELUS Health
Why Boots
We promote an inclusive environment where everyone can be themselves and reach their potential. We are an equal opportunity employer committed to diversity and inclusion. Together, we strive to make a positive impact.
What's next
If successful, our talent partners will contact you with further details. We are open to discussing part-time or job share options and provide reasonable adjustments during the application process. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.
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