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Description
FJA is working with a national leader in the Water Industry, who are looking to recruit Customer Service Advisors. The role will be based out of their offices in the Walsall, West Midlands area. The position has the opportunity to become permanent following a successful 6-month probationary review period.
We are seeking customer-focused, hardworking individuals with excellent organisational skills, attention to detail, and a great telephone manner.
Key responsibilities as a Customer Service Advisor:
1. Listening to customer concerns, questions, or requests, and responding professionally and courteously.
2. Responding to concerns about water pressure issues, leaks, outages, or planned maintenance schedules.
3. Handling inbound and outbound calls.
Successful Customer Service Advisor will:
* Have previous experience in a Call Centre or Customer Service position.
* Be proactive in their work approach.
* Have a confident telephone manner.
* Possess exceptional customer service skills.
* Be proficient in computer skills, including Excel and Word.
This role is suitable for someone looking to work within a customer service-oriented environment or an experienced Customer Service Representative, Call Centre Agent, Call Handler, or Customer Service Advisor.
If you are interested in a Customer Service Advisor role and want to work for a forward-thinking company, click on the 'apply now' button. Due to high application volumes, we may not respond to all applicants. If you do not hear from us within 2 weeks, please consider your application unsuccessful for this role.
Please note that this advert does not discriminate based on gender, marital status, race, religion, colour, age, disability, or sexual orientation. All candidates will be assessed solely on their merits, qualifications, and ability to perform the job duties.
Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and as an employment business for temporary workers.
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