Sales
* Greet and serve all customers providing a fast friendly service.
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
* Ensure good knowledge of all functions of watches and other Swatch products.
* Provide reliable information to customers in all matters relating to guaranteed and after sales service.
* Help display merchandise as directed.
* Contribute to the store reaching its monthly sales targets.
* Oversee colleagues on the shop floor to ensure best practice is adhered to at all times, providing on the spot feedback when required.
Security
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
* Maintain/build a general awareness of products and security hot spots.
* Follow Company policy and procedures for opening/closing the store.
* All transactions to be handled in a responsible and secure way.
Reporting
* Accurate reporting of all administration and stock control.
* Collation of sales figures.
* Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
Care of the Store
* Ensure the store is kept clean and presentable at all times.
* Delegate tasks to colleagues to ensure productivity during peak trade.
Communication
* Adhere to company policies and regulations.
* Attend briefing sessions as directed by your line manager.
* Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
* Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
* Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
* Be familiar with international customer's customs and culture.
Product Knowledge
* Attend regular training programmes.
* Confidently deliver product knowledge and train colleagues on upcoming collections.
* Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
* Be able to deliver good product knowledge to our customers.
Other
* To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
* As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
* Assist the store management team to lead and inspire your colleagues.
* Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
Profile
Essential
* Passionate to lead, motivate and engage a team.
* Driven to improve conversion and ensure the store and team meet KPIs.
* Enjoys developing team members, with the ability to provide constructive and positive feedback.
* Passionate about providing the highest level of customer experience, leading by example for other team members.
* Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements.
Preferred
* Previous experience in retail and/or fashion accessories.
* Have experience dealing with international customers.
* Ability to communicate in multiple languages.
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