Job Description
General Manager - Bridge of Weir
Our client are an ambitious and highly successful Hospitality brand with a variety of different types of venue.
As a result of their continued growth they now require a number General Managers.
PURPOSE OF THE ROLE:
To be responsible for the operation of the venue in terms of profitability, quality and compliance. Responsible for delivering the highest standards of customer experience and venue standards, in line with Company guidelines. To consistently promote Company Core Aims and Values.
KEY ACOUNTABILITIES:
VENUE PROFITABILITY & PERFORMANCE
* Ensure that all venue financial and quality KPI’s are maximised
* Ensure that stock is managed and controlled
* Ensure cash handling policies are adhered to at all times
* Manage P&L, prepare and participate in business reviews
* Continually review business performance and create actions to enhance venue profitability and performance.
THEATRE & HOSPITALITY
* Ensure all team members (FOH & Kitchen) are developed and coached to deliver the service promise and enhance the guest journey
* Lead, coach, mentor and inspire teams to create theatre and atmosphere, bringing energy to the venue service standards
* Be aware of the full venue to ensure correct positioning of team members and customers to maximise the guest experience
* Manage all customer feedback using all customer feedback platforms
PEOPLE
* Recruit, onboard, induct, develop and train ensuring that all team members receive a comprehensive induction and ongoing development
* Rota the best talent and ensure they are in the right place at the right time to deliver our service promise
* Ensure that all team members have a quarterly “check-in” and development opportunities
* Create an open, honest and engaging culture where team members can excel
* Provide ongoing coaching and mentoring to develop the team and support retention
* Care for your team ensuring that team members’ wellbeing is at the heart of everything you do
* Liaise with the People Team to ensure effective workforce planning with respect to all aspects of team care
* Understand and adhere to our People Policies to ensure the Company is compliant
* Drive own personal development within position using support functions where necessary
VENUE STANDARDS
* Conduct daily quality checks inclusive of all internal and external areas
* Ensure internal and external environments are maintained to high standard
* Communicate any property and maintenance issues using Company process
* Ensure Company process is adhered to for standard operating procedures (FOH & Kitchen).
COMPLIANCE & QUALITY
* Always keep venue customers and team members safe and secure, following our policies and procedures
* Ensure legislative compliance requirements are always adhered to
* Partner with the Quality and Compliance Manager to ensure operating standard systems are monitored and actioned.
SALES & MARKETING
* Execute venue sales plans in a timeously way in line with quarterly forecasts
* Responsible for all marketing initiatives and events within the venues
* Ensure that the venue is effectively merchandised internally and externally
* Liaise with Customer Services and Marketing to ensure pre-booked sales are maximised
* Manage social media output in line with venue marketing strategy
* Maximise sales and bookings through effective diary management.
COMMUNICATION
* Communicate bi-weekly with the managers using Company meeting agenda ensuring any actions are undertaken
* Communicate all relevant Company and venue initiatives to teams and hold quarterly team meetings (FOH & Kitchen).
* Hold a weekly 1:1 communication meeting with the Head Chef
* Communicate upwards, any relevant information eg customer feedback team performance.
SKILLS AND EXPERIENCE RELEVANT TO THE ROLE:
* An experienced and passionate leader who has a proven track record in the hospitality industry
* Ability to lead, coach, support, mentor and develop the team so they can maximise their potential
* Leads by example and builds a great working culture for the team
* Ability to grow and develop the business using your commercial acumen
* Excellent organisational skills with the agility to adapt to multi changing circumstances at short notice
* Committed to your own personal growth
* Full driving licence is advantageous
Salary – Up to £50k Basic + Exceptional OTE & Package
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