The role of National Compliance Administration Officer will include:
1. Identifying follow on works: Raising follow on remedial work orders to maintain the safety and compliance of our customers’ homes
2. Contacting customers to arrange service appointments, processing gas safety certificates
3. Managing Service Records: Processing work orders using our SAP system and updating records with upcoming service due dates
4. Liaising with internal planners and housing officers to ensure smooth service delivery
5. Supporting Regulatory Standards: Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards
Skills and experiences:
6. Some experience in accurately checking and processing data
7. Recent experience of undertaking a similar role
8. Good organisational and planning skills with the ability to manage multiple tasks effectively
9. Proven experience of working to deadlines and prioritising workloads
10. Strong communication, interpersonal and customer care skills
11. Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
12. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
13. A pension scheme with employer contributions from Sanctuary
14. Life Assurance
15. Employee Advice Service including counselling
16. Cycle to Work scheme
17. Voluntary health plans
18. Employee discounts
19. Wellbeing support and tools
20. Employee recognition scheme
21. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
22. £24,831 per annum (rising to £26,138 per annum after 12 months, subject to satisfactory performance)
For more information please
View the job profile (if the link is unavailable please visit the Sanctuary careers website)