A well-known global organization based in Glasgow is looking for a Senior IT Service Manager to head their Problem Management practice. The role entails managing major incidents, mentoring staff, and driving improvements across IT services. Candidates should have significant Problem Management experience and relevant ITIL certifications. This position offers career progression and a strong benefits package, including a bonus. The work model is hybrid with 2-3 days onsite in Glasgow city center. #J-18808-Ljbffr